Support
We read player messages and try to reply within 2–3 business days.
Contact us
sortlock@shurco.app
Report a bug
To help us fix it faster, please include where possible:
- your device and OS version (e.g. iPhone 15, iOS 26);
- the game version, if shown on the settings screen;
- what happened and how to reproduce it;
- a screenshot or screen recording, if you have one.
Pricing & purchases
Sortlock is free to play. There are no banners. A short interstitial appears after every few wins — never right after a rewarded video, and if it hasn't loaded the game simply moves on. Optional rewarded videos top up hints and undos, rescue a dead end or replay a level — you watch only when you choose to. Hints and undos are also available as in-app purchase packs, tied to your App Store or Google Play account; refunds are handled by the relevant store.
Delete my data
Local data
Progress and settings are stored on your device. To remove them: reset progress in the game settings, or delete the app — the data is wiped along with it.
Online data
To delete data linked to the daily board and Echo duels, email sortlock@shurco.app with the subject "Delete my data". We will process the request and confirm deletion.
For more on what data is processed, see our Privacy Policy.